Responsible Gambling at King Billy Casino Australia

At King Billy Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

King Billy Casino takes responsible gambling seriously. We comply with all applicable regulations and industry best practices to ensure that our platform remains a safe space for adults who choose to gamble for fun. Our team is trained to identify signs of problem gambling and to assist players who may need help.

Who Can Play at King Billy Casino?

Gambling at King Billy Casino is strictly for adults. You must be at least 18 years of age to register and play on our platform. We conduct age verification checks on all accounts and reserve the right to request identity documents at any time. If we suspect that a minor is attempting to access our services, the account will be immediately suspended pending investigation.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money on gambling than you can afford to lose
• Borrow money or sell possessions to fund gambling
• Feel anxious, irritable, or depressed when not gambling
• Chase losses by continuing to gamble after losing
• Neglect work, family, or social responsibilities due to gambling
• Lie to friends or family about how much time or money you spend gambling
• Use gambling as a way to cope with stress, anxiety, or depression
• Feel unable to stop gambling even when you want to

If any of these signs sound familiar, we strongly encourage you to use the tools available on our platform and to seek professional support.

Responsible Gambling Tools

King Billy Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of at least 24 hours before the change is applied.

Loss Limits

Loss limits allow you to cap the amount you can lose over a defined period. This is an effective way to keep your gambling within a budget you are comfortable with.

Session Time Limits

You can set a maximum session duration to control how long you play in a single sitting. Once your session limit is reached, you will be automatically logged out.

Reality Checks

Enable reality check notifications to receive periodic reminders of how long you have been playing and how much you have wagered during your session.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. This option is available immediately upon request.

Self-Exclusion

If you believe you need a longer break or wish to stop gambling altogether, you can self-exclude from King Billy Casino for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During a self-exclusion period, your account will be closed, and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team directly.

To activate any of these tools, please contact us at [email protected] or use the live chat feature available 24/7 on our website.

Protecting Minors

We take the protection of minors very seriously. If you share a device with children or young people, we strongly recommend using parental control software to prevent access to gambling websites. The following services can help:

• Net Nanny — parental control and content filtering software
• CYBERsitter — internet filtering for families
• GamBlock — software that blocks access to gambling websites

Support Organisations in Australia

If you or someone you know is struggling with gambling, free and confidential support is available in Australia. We encourage you to reach out to any of the following organisations:

Gambling Help Online

Gambling Help Online provides free, confidential support 24 hours a day, 7 days a week for people affected by gambling problems.

• Website: www.gamblinghelponline.org.au
• Phone: 1800 858 858 (free call, available 24/7)

Lifeline Australia

Lifeline provides crisis support and suicide prevention services, including support for those affected by problem gambling.

• Website: www.lifeline.org.au
• Phone: 13 11 14 (available 24/7)

Beyond Blue

Beyond Blue offers support for anxiety, depression, and related mental health issues, which can often be connected to problem gambling.

• Website: www.beyondblue.org.au
• Phone: 1300 22 4636 (available 24/7)

National Debt Helpline

If gambling has led to financial difficulties, the National Debt Helpline offers free financial counselling.

• Website: www.ndh.org.au
• Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm AEST)

Relationships Australia

Relationships Australia provides counselling and support services for individuals and families affected by problem gambling.

• Website: www.relationships.org.au
• Phone: 1300 364 277

National Self-Exclusion Register — BetStop

Australia operates a national self-exclusion register called BetStop, administered by the Australian Communications and Media Authority (ACMA). BetStop allows you to exclude yourself from all licensed Australian online wagering services simultaneously.

• Website: www.betstop.gov.au
• Phone: 1800 238 786

Registering with BetStop is free, voluntary, and confidential. You can choose an exclusion period of 3 months, 6 months, 1 year, 3 years, 5 years, or permanently. We fully support and cooperate with the BetStop register.

Tips for Gambling Responsibly

• Set a budget before you start playing and stick to it
• Only gamble with money you can afford to lose
• Treat gambling as entertainment, not as a source of income
• Take regular breaks and do not gamble for extended periods
• Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
• Balance gambling with other leisure activities
• Never chase your losses
• Keep track of the time and money you spend gambling

Contact Us

If you have any questions about our responsible gambling policies, wish to activate any of the tools described on this page, or need assistance, please do not hesitate to contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website

This Responsible Gambling page was last updated in June 2